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Cancellation Policy
Last Updated: March 11, 2026
At Trustiva Ecom Private Limited, we understand that customers may need to cancel orders in certain situations. This Cancellation Policy outlines the conditions under which order cancellations are allowed.
1. Order Cancellation
1.1 Customers may cancel their order before the order has been shipped.
1.2 Once the order has been shipped or dispatched, cancellation requests may not be accepted.
2. How to Request Cancellation
2.1 To request cancellation, customers must contact our support team with their order details as soon as possible.
2.2 Cancellation requests can be sent to:
📧 Email: info@trustivaecom.in
📧 Support Email: info@trustivaecom.in
3. Refund for Cancelled Orders
3.1 If the cancellation request is approved before shipment, the refund will be processed according to our Refund Policy.
3.2 Refunds will be issued through the original payment method used during the purchase.
4. Company Rights
4.1 Trustiva Ecom Private Limited reserves the right to cancel any order due to reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraudulent activity
4.2 In such cases, customers will be notified and a refund will be issued if payment has already been made.
5. Contact Us
If you have any questions regarding this Cancellation Policy, please contact us:
Trustiva Ecom Private Limited
📞 Phone: +91 8950130039
📧 Email: info@trustivaecom.in
📍 Address:House No. 2, Gali No. 1, Shiv Vihar, Palwal, Haryana – 121102, India
