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Refund Policy
Last Updated: March 11, 2026
At Trustiva Ecom Private Limited, we aim to provide a satisfactory shopping experience to our customers. This Refund Policy explains how refunds are processed for purchases made through our website.
1. Refund Eligibility
1.1 Refunds may be issued if a return request has been approved according to our Return Policy.
1.2 Refunds may also be applicable in the following situations:
- The product received is damaged or defective
- The wrong product was delivered
- The order was cancelled before shipment
2. Refund Processing Time
2.1 Once the return request is approved and the product is received (if applicable), refunds will be processed within 3–5 business days.
2.2 The refunded amount will be credited to the original payment method used during the purchase.
3. Shipping Charges
3.1 Shipping charges are non-refundable, unless the refund is due to an error from our side such as damaged or incorrect product delivery.
4. Refund Notification
4.1 Customers will be notified via email or phone once the refund has been successfully processed.
5. Contact Us
If you have any questions about this Refund Policy, please contact us:
Trustiva Ecom Private Limited
📞 Phone: +91 8950130039
📧 Email: info@trustivaecom.in
📍 Address: House No. 2, Gali No. 1, Shiv Vihar,Palwal, Haryana – 121102, India
