Privacy Policy

Last Updated: March 11, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and informs You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Company Legal Details

Company Name: Trustiva Ecom Private Limited

Website: https://trustivaecom.in/

Registered Address:

House No. 2, Gali No. 1, Shiv Vihar,

Palwal, Haryana – 121102, India

Phone: +91 8950130039

Email: info@trustivaecom.in

Support Email: info@trustivaecom.in

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.

Affiliate means an entity that controls, is controlled by, or is under common control with a party.

Company (referred to as "the Company", "We", "Us" or "Our") refers to Trustiva Ecom Private Limited, operating the website Trustiva Ecom.

Cookies are small files placed on Your computer or mobile device that contain browsing information.

Device means any device that can access the Service such as a computer, mobile phone, or tablet.

Personal Data means any information that relates to an identified or identifiable individual.

Service refers to the Website.

Service Provider means any third-party company or individual who processes the data on behalf of the Company.

Usage Data refers to data collected automatically through the use of the Service.

Website refers to Trustiva Ecom, accessible from

https://trustivaecom.in/

You means the individual accessing or using the Service.

Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Haryana, India.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You.

This may include but is not limited to:

Email address
First name and last name
Phone number
Address, State, Postal Code, City
Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include:

Internet Protocol address (IP address)
Browser type and version
Pages visited
Date and time of visit
Time spent on pages
Device identifiers and diagnostic data

When accessing the Service via mobile devices, additional information such as device type, operating system, and mobile browser type may also be collected.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service and store certain information.

Cookies

A cookie is a small file placed on Your device. You can instruct Your browser to refuse cookies; however, some parts of the Service may not function properly.

Web Beacons

Certain sections of our website or emails may contain electronic files known as web beacons to measure website performance and usage statistics.

Cookies may be:

Session Cookies – deleted after closing the browser
Persistent Cookies – stored on the device until deleted

We use cookies for:

Essential website functionality
Remembering user preferences
Tracking cookie consent

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service
To manage user accounts
To process transactions and purchases
To contact users via email, phone, or SMS
To provide updates, offers, and promotional information
To respond to customer support requests
To improve website performance and services
To comply with legal obligations

Sharing Your Personal Data

We may share your personal information in the following situations:

With Service Providers for operational support
With Business Partners to provide products or services
During business transfers or mergers
With Affiliates under common ownership
With your consent

We do not sell personal data to third parties.

Retention of Your Personal Data

We retain Personal Data only as long as necessary for the purposes described in this Privacy Policy, including legal or regulatory obligations.

Usage Data may be retained for shorter periods unless required for security or legal compliance.

We store your personal information for a minimum period of 1 year as per our data retention policy, after which it may be deleted or anonymized, unless we are required to retain the data for longer periods due to legal or regulatory obligations.

a. We retain your information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

b. Personal Information: We will retain your personal information for optimization and user experience as long as your account is active or as needed to provide you with services.

c. Usage Data: We may retain usage data for 7 to 21 days to analyze trends and improve our services.

d. When your information is no longer needed, we will securely delete or anonymize it.

Transfer of Your Personal Data

Your information may be transferred and processed outside your state or country where data protection laws may differ.

We ensure appropriate safeguards are implemented to protect your personal data during such transfers.

Delete Your Personal Data

You have the right to request access, correction, or deletion of your Personal Data.

You may:

Update information through your account settings
Contact us directly to request deletion

Certain data may be retained where legally required.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger or acquisition, your Personal Data may be transferred.

Law Enforcement

The Company may disclose Personal Data if required by law or government authorities.

Legal Requirements

We may disclose Personal Data to:

Comply with legal obligations
Protect company rights or property
Prevent fraud or wrongdoing
Protect public safety
Avoid legal liability

Security of Your Personal Data

We implement reasonable technical and organizational measures to protect your personal data.

However, no electronic transmission or storage system is completely secure.

Children's Data Protection

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect personal data from children under 18 years of age.

If we discover that a child has provided personal data without parental consent, we will take steps to remove such information from our systems.

This policy follows the Digital Personal Data Protection Act, 2023 (India).

Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

Changes to this Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated Last Updated date.

Users are encouraged to review this policy regularly.

User Consent Mechanism

Users must provide explicit consent before any personal data is collected

Consent should be obtained through checkboxes, cookie banners, or form submission actions

Consent must be free, specific, informed, and unambiguous

Record and maintain proof of user consent

Separate consent for:

Account creation
Marketing communication
Cookies (non-essential)

DPDP Act

Clearly state compliance with the Digital Personal Data Protection Act, 2023
Mention that data is processed only for lawful purposes
Include that user rights are provided as per the Act
Confirm implementation of reasonable security safeguards under the law

Consent Withdrawal Clause

Users have the right to withdraw consent at any time
Provide easy withdrawal methods (account settings, email request)
Clearly state that withdrawal will not affect past lawful processing
After withdrawal, stop processing personal data immediately (unless legally required)
Inform users that some services may no longer function after withdrawal

Data Breach Notification Clause

Define what qualifies as a personal data breach
Commit to notifying affected users without undue delay
Notify relevant authorities as required under the Digital Personal Data Protection Act, 2023
Include what notification will contain:
Nature of the breach
Data affected
Potential risks
Actions taken
Mention steps to contain, investigate, and prevent future breaches

Marketing Opt-Out Clause

Users can opt out of marketing communications at any time
Provide clear methods:
“Unsubscribe” link in emails
SMS opt-out option (if applicable)
Direct contact request
Ensure opt-out is processed promptly (no unreasonable delay)
Clarify that users may still receive:
Transactional messages (orders, account updates)
Maintain a suppression list to prevent future marketing after opt-out

Grievance Redressal Officer

In accordance with applicable Indian laws, the Company has appointed a Grievance Officer to address privacy concerns.

Company: Trustiva Ecom Private Limited