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Terms & Conditions
Last Updated: March 11, 2026
Welcome to Trustiva Ecom Private Limited. These Terms and Conditions govern the use of our website https://trustivaecom.in/ and the services provided through it. By accessing or using our website, you agree to comply with these Terms.
1. Company Information
1.1 Company Name: Trustiva Ecom Private Limited
1.2 Website: https://trustivaecom.in/
1.3 Registered Address:
bbbHouse No. 2, Gali No. 1, Shiv Vihar,bPalwal, Haryana – 121102, India
1.4 Contact Number: +91 8950130039
1.5 Email:
info@trustivaecom.in
2. Acceptance of Terms
2.1 By accessing this website, you agree to be bound by these Terms and Conditions.
2.2 If you do not agree to these Terms, please discontinue the use of this website immediately.
2.3 These Terms apply to all users, visitors, and customers accessing the website.
3. Eligibility
3.1 Users must be at least 18 years of age to use our services.
3.2 By using this website, you confirm that you have the legal capacity to enter into binding agreements.
4. User Accounts
4.1 Users may be required to create an account to place orders.
4.2 Users must provide accurate and complete information.
4.3 You are responsible for maintaining the confidentiality of your account credentials.
4.4 We reserve the right to suspend or terminate accounts that contain false information.
5. Products and Services
5.1 The website provides an online platform for purchasing products.
5.2 Product descriptions and images are provided for informational purposes.
5.3 Actual product appearance may vary due to packaging updates or manufacturer changes.
5.4 All products are subject to availability.
6. Pricing
6.1 All prices are displayed in Indian Rupees (INR).
6.2 Prices may change without prior notice.
6.3 We reserve the right to correct pricing errors at any time.
7. Payment Methods
7.1 We accept payments through approved payment gateways and methods available on the website.
7.2 Payments must be successfully processed before orders are confirmed.
7.3 We do not store sensitive payment information such as credit or debit card details.
8. Order Confirmation
8.1 Once an order is placed, you will receive an order confirmation.
8.2 Confirmation does not guarantee acceptance of the order.
8.3 We reserve the right to cancel orders due to product unavailability or pricing errors.
9. Order Cancellation
9.1 Customers may cancel orders before the order is shipped.
9.2 Once an order has been dispatched, cancellation may not be possible.
10. Shipping and Delivery
10.1 Orders are dispatched according to our Shipping Policy.
10.2 Delivery timelines depend on location and courier partner availability.
10.3 We are not responsible for delays caused by courier services or external factors.
11. Returns and Refunds
11.1 Returns and refunds are processed as per our Return & Refund Policy.
11.2 Customers must follow the return procedure mentioned in the policy.
12. Delivery Failures
12.1 If delivery fails due to incorrect address or customer unavailability, additional shipping charges may apply.
12.2 Re-delivery may depend on courier partner policies.
13. Intellectual Property Rights
13.1 All content on the website including logos, text, images, and design is owned by Trustiva Ecom Private Limited.
13.2 Unauthorized use or reproduction of website content is strictly prohibited.
14. Prohibited Activities
14.1 Users agree not to:
- Engage in fraudulent activities
- Upload malicious software
- Attempt unauthorized access to website systems
- Misuse the platform for illegal purposes
15. Limitation of Liability
15.1 The company shall not be liable for any indirect, incidental, or consequential damages.
15.2 We do not guarantee uninterrupted access to the website.
16. Product Warranty Disclaimer
16.1 Product warranties, if applicable, are provided by the manufacturer.
16.2 The company does not provide additional warranties unless explicitly mentioned.
17. Third-Party Links
17.1 Our website may include links to third-party websites.
17.2 We are not responsible for the content or policies of external websites.
18. Privacy Policy
18.1 Our Privacy Policy explains how we collect, use, and protect user data.
18.2 By using our website, you agree to the terms outlined in the Privacy Policy.
19. Data Protection
19.1 We implement security measures to protect personal data.
19.2 However, no method of transmission over the internet is completely secure.
20. Fraud Prevention
20.1 We reserve the right to cancel orders suspected of fraudulent activity.
20.2 Additional verification may be required for certain transactions.
21. Account Suspension
21.1 We reserve the right to suspend or terminate user accounts violating these Terms.
22. Website Availability
22.1 We may temporarily suspend the website for maintenance or updates.
22.2 We are not liable for downtime due to technical issues.
23. Promotions and Offers
23.1 Promotional offers are subject to specific terms and availability.
23.2 We reserve the right to withdraw offers at any time.
24. Pricing Errors
24.1 In case of incorrect pricing due to technical error, we reserve the right to cancel the order.
25. User Content
25.1 Any content submitted by users must not violate any laws or intellectual property rights.
26. Indemnification
26.1 Users agree to indemnify the company against claims arising from misuse of the website.
27. Force Majeure
27.1 The company shall not be responsible for delays or failure caused by events beyond reasonable control, including natural disasters, government restrictions, or technical failures.
28. Governing Law
28.1 These Terms shall be governed by the laws of India.
29. Jurisdiction
29.1 Any disputes arising from these Terms shall fall under the jurisdiction of the courts located in Haryana, India.
30. Modifications to Terms
30.1 We reserve the right to modify these Terms and Conditions at any time.
30.2 Updated terms will be posted on this page.
31. Entire Agreement
31.1 These Terms constitute the entire agreement between the user and the company regarding website usage.
32. Contact Information
For any questions regarding these Terms and Conditions, please contact:
Trustiva Ecom Private Limited
📞 Phone: +91 8950130039
📧 Email: info@trustivaecom.in
📍 Address: House No. 2, Gali No. 1, Shiv Vihar, Palwal, Haryana – 121102, India
